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Get in touch with our sales engineering team for quotes, technical support, or partnership inquiries. We respond to all inquiries within one business day.
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Contact Information
Partner & OEM Inquiries
Office Locations
Ottawa, Ontario
2450 Sheffield Road, Unit 400
Ottawa, ON K1B 3V9, Canada
Mon–Fri: 8:00 AM – 5:00 PM EST
Houston, Texas
1120 West Sam Houston Pkwy N
Suite 350
Houston, TX 77043, USA
Mon–Fri: 8:00 AM – 5:00 PM CST
San Jose, California
2880 Zanker Road, Suite 203
San Jose, CA 95134, USA
Mon–Fri: 8:00 AM – 5:00 PM PST
Frequently Asked Questions
Quick answers to common questions.
What is your typical lead time for CDU and RDHx orders?
Standard lead times range from 6–10 weeks depending on configuration complexity and volume. For large-scale hyperscale deployments, we offer accelerated production schedules and buffer stock programs to support rapid data center buildouts.
Do you provide installation and commissioning services?
Yes. Our field engineering team provides on-site installation supervision, system commissioning, and operator training across North America. We also offer remote commissioning support for international deployments.
Can you customize products to our specific requirements?
Absolutely. Custom manifold routing, CDU capacity tuning, specialty hose lengths, and bespoke frame dimensions are all within our engineering capabilities. Our North American manufacturing allows fast design iteration and prototype turnaround.
What warranties do you offer?
All Apex products carry a standard 2-year warranty covering defects in materials and workmanship. Extended warranties, on-site service contracts, and spare parts agreements are available. Specific warranty terms vary by product family.
Do you offer sample units for testing?
Yes. We provide evaluation units for qualified data center operators and OEM partners. Contact our sales team to discuss sample availability, loan terms, and proof-of-concept program eligibility.
How do I request a technical datasheet?
Visit our Resources page to download datasheets, installation manuals, and whitepapers. If you need a custom datasheet or additional technical documentation, contact our sales engineering team directly.
Need Urgent Assistance?
Our technical support team is available for critical infrastructure issues 24/7 for contracted customers.